Global Smart Assist provides 24/7 dispatch and customer support services for taxi and private hire companies that need dependable coverage, trained agents, and professional call handling.
From live calls and bookings to dispatch coordination and customer updates, we help keep your operation moving day and night.
Professional call answering for taxi and private hire companies that need reliable coverage during the day, night, weekends, and busy periods.
Support for taking bookings, confirming passenger details, handling changes, and keeping your dispatch system updated.
Live operational support for driver communication, customer updates, delays, job progress, and dispatch follow-up.
Helpful support for customer inquiries, complaints, booking questions, lost property issues, and general service updates.
Every missed call can mean a missed booking, a frustrated customer, or extra pressure on your dispatch team.
Global Smart Assist helps taxi and private hire companies answer customer calls professionally and consistently.
Accurate bookings are the foundation of a smooth taxi operation.
Our agents can help capture passenger details, confirm pickup and drop-off information, manage booking changes, and keep your dispatch system updated.
Taxi dispatch requires speed, attention, and constant communication between customers, drivers, and the system.
Global Smart Assist provides dispatch coordination support to help your operation stay organized during live working hours.
Good customer service protects your company's reputation.
Our agents help customers with patience, professionalism, and clear communication.
Taxi operations do not stop after office hours. Global Smart Assist is built for 24-hour support.
Our agents do not simply start answering calls without preparation. Before coverage begins, we learn your workflow, dispatch process, call handling expectations, booking rules, and escalation requirements.
Agents are trained to speak professionally, stay calm under pressure, and represent your business properly.
Agents receive software and workflow preparation before the shift begins so they understand how your system is used.
We follow your booking rules, dispatch procedures, customer handling expectations, and escalation process.
We work with the systems your company already uses, so your operation does not need to change software just to get support.
Hiring, training, scheduling, and covering dispatch staff can become difficult and expensive. Global Smart Assist gives taxi and private hire companies a practical way to reduce staffing pressure while keeping customers answered, bookings moving, and dispatch operations covered.
Test Global Smart Assist in your real working environment.
If our service is not the right fit after the 4-day trial, there is no charge.